HOME > Notice of System Maintenance Due to Revisions to the One Harmony Membership Program

Notice of System Maintenance Due to Revisions to the One Harmony Membership Program

Thank you for your continued patronage of Okura Nikko Hotels.
Due to the revamp of the One Harmony membership program, member services will be temporarily suspended during the following period.

■ Maintenance Period

From 12:00 a.m. (JST), March 23, 2026 to 10:00 a.m. (JST), April 1, 2026 (scheduled)

Services will resume as soon as maintenance is completed.

■ Services Unavailable During Maintenance

During the maintenance period, sign-in will be suspended. As a result, the following services will not be available:

  • ・New member registration
  • ・Member-rate reservations and reservation changes
  • ・Point redemption
    Points for eligible stays will continue to be credited as usual.

■ Reservations During the Maintenance Period

Member-rate reservations will not be available online during the system maintenance period.
Even if you make a reservation at the regular rate during the system maintenance period, we will apply the member rate at check-in, provided that you inform us of your membership status. Please note that this does not apply to plans (Advance-14, Special Offer, Stay, Park and Fly, EXTENDED STAY (RESIDENCE)) that do not offer member rates. Thank you for your understanding.
You can check or cancel existing reservations using your email address and reservation number.

*Please note that during the maintenance period, the One Harmony Office and individual hotels will also be unable to assist with the above services.