Loyalty Program「One Harmony」

One Harmony is the complimentary loyalty program that can be used at properties of Okura Hotels & Resorts, Nikko Hotels International, and Hotel JAL City.
Aside from earning points, members can enjoy benefits not only in Japan but at properties worldwide.
Enrollment is easy and can be done at the front desk or restaurants upon arrival.

One Harmony Member benefits




Restaurant Benefits
Birthday Benefits
Free newspaper
Express check-in
Bonus Points - +25% +50%
Mileage Benefits - +10% +30%
Loyal & Exclusive Member Rate -
Late check-out -
"Free one category upgrade *1
(Sign in is required to display the digital voucher. Please click for display.)"
(Up to 5 nights)
Rollover Nights & Points benefits -
Complimentary Stay Coupon *2 
(Applicable to the members who earned more than 50,000 points)
- -


  • *1: Free one category upgrade
  • ・Please indicate upon reservation or arrival that you would like to take advantage of the special offers.
  • ・Subject to availability at the time of arrival.
  • ・Free one category upgrade (Digital Voucher) : It is available unlimited for Exclusive Members and up to five nights for Loyal Members.
  • *2:Complimentary Stay Coupon
  • ・We will deliver the accommodation invitation coupon in April of the following year to members who earn 50,000 points (eligible points) or more every year (January to December).
  • ・Please note that the number of points carried over from the previous year is not included.

Hotel Original Benefits

Discount on room rates *1
Early check in *2 - 13:00 11:00
Bottled water *3
Welcome drink
Arrangement transportation from hotel to Narita Airport. *4 - -
Complimentary parking (14 days) *5
20% discount at restaurants *6
Priority Check in Counter *7 -


  • *These benefits is only valid for reservations made through the Okura Nikko Reservations center, official website, direct hotel bookings.
  • *Please present your membership card upon check in.
  • *1 Room rates shown on the hotel website with [Member Price] are exclusively for members only.
    Some packages are not eligible for member discounts.
  • *2 Early check in benefits are subjected on room availability.
  • *3 A complimentary bottle of water is offered on the first night your stay.
  • *4 Complimentary dedicated transportation for member and member’s guests/belongings which fit in one vehicle.
    Reservations required by 3 days prior to arrival date.
  • *5 Complimentary parking upto 14 days including accommodation day beyond April 1st., 2019.
    Please show the parking ticket to the hotel staff for validation.
  • *6 10% discount on selected menu at the Coffee Lounge and Hokake Sushi. Special discount rates are available for the Summer Barbeque.
  • *7 Priority Check in Counter Operation Hours from 14:30 to 23:00pm.

Priority Check in Counter for Exclusive and Loyal Members

Premium Selection Benefits

Premium Selection provides members with even greater quality of services and hospitality at their favorite hotel.
Hotel Nikko Narita offers the following Premium Selection benefits.

Benefit details Early check in 1:00 pm (member + guests in the same room) *
Complimentary bottle of wine as a birthday benefit at restaurant "Serena"/ Chinese restaurant "Toh-Lee". (Reservations required)


  • *May not be available depending on availability of that day

Restaurant invitation benefits

Special restaurant discounts available

Restaurant Discount
Serena 20%
Toh-Lee 20%
Sunset Lounge 20%
Hokake Sushi 10%
Coffee Lounge 10%

Bonus mile benefit

JAL Mileage Bank (JMB) members can earn bonus miles at Nikko Hotels International and Hotel JAL City properties for stays made on eligible hotel mile accommodation packages (J-Smart Plan).



JMB bonus miles 10% 30%


  • * Bonus miles are added to above hotel miles
  • * Not applicable at Okura Hotels & Resorts

Birthday benefits

Applicable to members only, one time with in 30 days before or after member's birthday

30% off on the Best Available Rate. *1 Room type applicable:
Jr. Suite Twin, Jr. Suite Double, Executive Twin, Executive Double, and Executive Triple
Birthday dessert plate present *2 Applicable at Serena, Toh-Lee, and Sunset Lounge


  • *1 30% off on the Best Available Rate. (December 30 to January 3 are blackout dates)
    Hotel use dynamic pricing and 30% off for the member will be applied to the rates availavble at the reservation.
    Please make a reservation at the hotel or at the Okura Nikko Hotels Reservation Center by the day before use. We do not accept reservations online.
    Dec. 30-Jan. 3 are blackout dates.
  • *2 Birthday dessert plate is offered at applicable restaurants when you take a lunch or dinner are ordered. Please reserve 2 days prior and indicate that your intention to use your birthday benefit.

Earn points

Points are accrued every time you use a hotel's facilities.

Point benefits

Earn points for eligible hotel stays and food and drink (tax, service charge excluded)

  • * Point accrual methods and number of points may differ by property.
  • * Reservations made via official channels (Okura Nikko Hotels Reservations, hotel website, reservations made directly to a hotel) are eligible.
  • * Please provide your One Harmony member number upon reservation and check in or when using food and beverage outlets.

Elevating to a higher status

Members are eligible to move up to Loyal or Exclusive status when points or number of stays accrued meet the requirements for one calendar year (January to December)


  • * Member status is valid for one year

Bonus points

Loyal and Exclusive members are awarded bonus points in addition to base points


  • * In addition to bonus points, Loyal Members and Exclusive Members will receive various benefits including stay benefits.

Points can be retained for up to 3 years + 1month

Points are valid from time of payment and remains so for the period ending on January 31st falling 25 months after January 1st of the calendar year following the year in which the Points are awarded

1st year 2nd year 3rd year 4th year
1/1 Accrual of points
Point validity 1/31
1/1 Accrual of points
Point validity 1/31

Redeem points

Earned points can be redeemed for a variety of rewards

Use points for payment

  • JPY 10,000   8,000 points
  • JPY 5,000   4,000 points
  • JPY 1,000   800 points
  • JPY 500   400 points

Stay award redemption

You can redeem your One Harmony points for your stay.

Required points may vary for check-in date or reservation date.
Please sign in here to check the availability and points required for the stay.

Upgrade award (1 room, 1 night)

Use points to upgrade to a higher grade room.

  • 1,000 Points
    Comfort Twin ⇒ Executive Twin
  • 3,000 Points
    Executive Twin ⇒ Jr. Suite


  • * Some accommodation packages are not eligible. Please contact hotel for more details.
  • * Points are deducted from member accounts immediately following reservation. Points cannot be refunded once deducted.
  • * Some restrictions apply to upgrade awards. Benefits not available during the New Year's season, special occasions, and days that are fully booked.

Breakfast Award

Redeem your points to enjoy breakfast.

Hotel original award

Original awards include food and original goods.


  • * Please present your One Harmony card when redeeming points
  • * Please be advised that points cannot be reimbursed after redemption is requested.

Hotel Nikko Narita Premium Selection

Premium Selection is an opportunity for members to enjoy further benefits and higher quality service at the hotel of their choice. After selecting a hotel from the list of participating properties, members enjoy further benefits in addition to the standard benefits of One Harmony members.

Registering/altering Premium Selection hotels

1. For One Harmony members:

Registration/alterations can be made on the "My Account" page of the One Harmony website. After logging in, please select the Hotel Nikko Narita from the list of participating hotels. You can view the list of benefits Premium Selection hotels offer here.

2. For non One Harmony members:

Please select your Premium Selection hotel upon registration


  • Premium Selection benefits differ with hotels and is applicable for only the hotel chosen.
  • Only one hotel can be chosen per person/account
  • A card printed with the name of your Premium Selection hotel will be sent to you following registration
  • Alterations to your Premium Selection hotel can be made once within a one year period beginning in April and ending the following March.
  • Registration is complimentary