Loyalty Program「One Harmony」

One Harmony is the complimentary loyalty program that can be used at properties of Okura Hotels & Resorts, Nikko Hotels International, and Hotel JAL City.
Aside from earning points, members can enjoy benefits not only in Japan but at properties worldwide.
Enrollment is easy and can be done at the front desk or restaurants upon arrival.

One Harmony Member benefits




Daily newspaper
Quick check in
Late check out - 13:00 15:00
Room upgrade - -

Local accommodation benefits

Discount on room rates *1
Early check in *2 - 13:00 11:00
Bottled water
Welcome drink
Free Internet
Free taxi transportation from hotel to Narita Airport. - -    ● *3
Complimentary parking (14 days)    ● *4    ● *4
Pool (open in July and August)
20% discount at restaurants *5


  • *These benefits is only valid for reservations made through the Okura Nikko Reservations center, official website, direct hotel bookings.
  • *Please present your membership card upon check in.
  • *1 Room rates shown on the hotel website with [Member Price] are exclusively for members only.
    Some packages are not eligible for member discounts.
  • *2 Early check in benefits are subjected on room availability.
  • *3 A taxi transportation will be provided for each Exclusive member upon check out (up to 4 people) beyond April 1st., 2019.
    A pre-reservation for taxi is required 3 days prior to arrival.
  • *4 Complimentary parking upto 14 days including accommodation day beyond April 1st., 2019.
    Please show the parking ticket to the hotel staff for validation.
  • *5 10% discount on selected menu at the Coffee Lounge and Hokake Sushi. Special discount rates are available for the Summer Barbeque.

Premium Selection Benefits

Premium Selection provides members with even greater quality of services and hospitality at their favorite hotel.
Hotel Nikko Narita offers the following Premium Selection benefits.

Benefit details Early check in 1:00 pm (member + guests in the same room) *
Complimentary bottle of wine as a birthday benefit at restaurant "Serena"/ Chinese restaurant "Toh-Lee". (Reservations required)
Complimentary use of the outdoor pool for member and one accompanying guest (7/1-8/31)


  • *May not be available depending on availability of that day

Restaurant invitation benefits

Special restaurant discounts available

Restaurant Discount
Serena 20%
Toh-Lee 20%
Sunset Lounge 20%
Hokake Sushi 10%
Coffee Lounge 10%

Bonus mile benefit

JAL Mileage Bank (JMB) members can earn bonus miles at Nikko Hotels International and Hotel JAL City properties for stays made on eligible hotel mile accommodation packages (J-Smart Plan).



JMB bonus miles 10% 30%


  • * Bonus miles are added to above hotel miles
  • * Not applicable at Okura Hotels & Resorts

Birthday benefits

Applicable to members only, 30 days prior or after member's birthday

50% off Suite room rack rates *1 Room type applicable: Junior Suite Twin
Birthday dessert plate present *2 Applicable at Serena, Toh-Lee, and Sunset Lounge


  • *1 50% discount offered on Suite room rack rates. Please indicate your intention to use your birthday benefit.
  • *2 Birthday dessert plate is offered at applicable restaurants when meals are ordered. Please reserve 2 days prior and indicate that your intention to use your birthday benefit.

Earn points

Points are accrued every time you use a hotel's facilities.

Point benefits

Earn points for eligible hotel stays and food and drink (tax, service charge excluded)

  • * Point accrual methods and number of points may differ by property.
  • * Reservations made via official channels (Okura Nikko Hotels Reservations, hotel website, reservations made directly to a hotel) are eligible.
  • * Please provide your One Harmony member number upon reservation and check in or when using food and beverage outlets.

Elevating to a higher status

Members are eligible to move up to Loyal or Exclusive status when points or number of stays accrued meet the requirements for one calendar year (January to December)


  • * Member status is valid for one year

Bonus points

Loyal and Exclusive members are awarded bonus points in addition to base points


  • * Loyal and Exclusive members are awarded stay coupons and other benefits in addition to bonus points

Points can be retained for up to 3 years + 1month

Points are valid from time of payment and remains so for the period ending on January 31st falling 25 months after January 1st of the calendar year following the year in which the Points are awarded

1st year 2nd year 3rd year 4th year
1/1 Accrual of points
Point validity 1/31
1/1 Accrual of points
Point validity 1/31

Redeem points

Earned points can be redeemed for a variety of rewards

Use points for payment

  • JPY 10,000   8,000 points
  • JPY 5,000   4,000 points
  • JPY 1,000   800 points
  • JPY 500   400 points

Stay award redemption (1 night, 2 guests per room)

Room choice can be made in accordance with number of points

  • Comfort Twin   5,000 points
  • Superior Twin   6,000 points
  • Executive Twin   8,000 points
  • J-Style Family   9,000 points
  • Junior Suite   10,000 points
  • * November and December, 2018 are the Stay Award discount campaign months and members will receive a 1,000 discount on the point requirements above.

Upgrade award (1 room, 1 night)

Use points to upgrade to a higher grade room.

  • 1,000 Points
    Comfort Twin ⇒ Executive Twin
  • 3,000 Points
    Executive Twin ⇒ Junior Suite


  • * Some accommodation packages are not eligible. Please contact hotel for more details.
  • * Points are deducted from member accounts immediately following reservation. Points cannot be refunded once deducted.
  • * Some restrictions apply to upgrade awards. Benefits not available during the New Year's season, special occasions, and days that are fully booked.

Dining Awards (Breakfast Award)

Dining awards can be redeemed depending on number of points and points can also be redeemed for breakfast awards (1,000 points for one adult, 500 points for one child).

Hotel original award

Original awards include food and original goods

Casual Resort Dining "Serena"

Breakfast one adult 1,000 points
Breakfast one child 500 points
Salad Bar (Lunch or Dinner) 350 points
Soft Drink Bar (Lunch or Dinner) 350 points
Today's Soup 350 points
Sandwich 850 points
Pilaf, Spaghetti or Curry 900 points
Cake 350 points
Lunch Buffet Weekday 1,500 points
Dinner Buffet Weekday 1,900 points
Lunch Buffet Weekend 1,900 points
Dinner Buffet Weekend 2,100 points
TEMPURA SET 1,700 points
SASHIMI SET 1,700 points
Eel Bowl 1,600 points
Beef Steak Bowl 1,600 points
All you can drink for 2 hours 1,400 points
Beer 500 points
House wine (1 bottle) 2,000 points
Pound cake 650 points
Pound cake "WAGURI" 1,000 points

Chinese Restaurant "Toh-Lee"

Soup noodles, fried noodles, fried rice 850 points
Dim sum 400 points
Spring roll or Soup dumpling 300 points
Dessert 400 points
Sesame dumplings or ice cream 300 points
Sake, Plum wine or Shochu clear liquor. 450 points
Shaoxing wine 400 points
Chinese tea 400 points
Beer 500 points
Lunch Order Buffet Only Weekday 1,500 points
Lunch Order Buffet Only Weekend 1,700 points
Dinner Table Order Buffet 3,000 points
All you can drink for 2 hours 1,400 points

* Minimum of two people required for order or dinner table buffet

Sky Bar "Lounge Sunset Lounge"

Cocktail 900 points
Fresh juice 600 points
Beer 500 points
Soft drink 400 points
2 Drinks at Sunset Lounge 1,000 points
Sunset Lounge All you can drink for 90min. 1,600 points
Premium Dinner 4,000 points

* Minimum of two people required for Premium Dinner

Cafe "Coffee Lounge"

Morning Combo 350 points
Hamburger 700 points
Cake 350 points
Café Latte 350 points
Cake Set 500 points
Pound cake 650 points
Pound cake "WAGURI" 1,000 points


  • * Please present your One Harmony card when redeeming points
  • * Please be advised that points cannot be reimbursed after redemption is requested.

Hotel Nikko Narita Premium Selection

Hotel Original Awards

Premium Selection is an opportunity for members to enjoy further benefits and higher quality service at the hotel of their choice. After selecting a hotel from the list of participating properties, members enjoy further benefits in addition to the standard benefits of One Harmony members.

Registering/altering Premium Selection hotels

1. For One Harmony members:

Registration/alterations can be made on the "My Account" page of the One Harmony website. After logging in, please select the Hotel Nikko Narita from the list of participating hotels. You can view the list of benefits Premium Selection hotels offer here.

2. For non One Harmony members:

Please select your Premium Selection hotel upon registration


  • Premium Selection benefits differ with hotels and is applicable for only the hotel chosen.
  • Only one hotel can be chosen per person/account
  • A card printed with the name of your Premium Selection hotel will be sent to you following registration
  • Alterations to your Premium Selection hotel can be made once within a one year period beginning in April and ending the following March.
  • Registration is complimentary